"With trolls, I draw a line connecting the bottom of the ears, drop it three inches, and split

"With trolls, I draw a line connecting the bottom of the ears, drop it three inches, and split it in half. Easy shot at the spine, and you get the tongue as you're going." Chen looked aghast. "I think, Vol'jin, what he meant — " "I be knowing what he meant." The troll looked at Tyrathan. "These be Zandalari. Four inches. Their ears be set high." 

Every now and again I reread Shadows of the Horde and am delighted all over again by how Vol’jin and Tyrathan interact.