#not fake
(As with most call centers, we are required to use phonics when spelling names. Especially if we have difficulty in understanding the caller. This is one such time:)
Operator: “I’m sorry, ma’am, I’m having difficulty understanding the letter you are using. Is that ‘M,’ as in ‘Mike’ or ‘N,’ as in ‘November?‘”
Caller: “Excuse me?”
Operator: “Are you saying ‘M,’ as in ‘Mother’ or ‘N,’ as in ‘Newspaper?'”
Caller:“Do not make me say it. Do NOT make me say it.”
Operator: “I apologize for this inconvenience, but I need to make sure the spelling is proper. ‘M,’ as in ‘Microwave’ or ‘N,’ as in ‘Necktie?'”
Caller: “FINE! It’s ‘N’ as in ‘[common racial slur beginning with the letter ‘N’]’! I hope you are happy with yourself. What kind of bigoted company do you work for? We are ALL brothers and sisters and shouldn’t be divided by such hatred.”
(The caller continued for an additional few minutes, raging about how the operator forced her to use a racial slur.)
