#thats not how any of this works
Clock into work this morning, and I see a woman looking frustratedly at a pair of red sparkly UGG slippers. “Do you need some help?” I ask.
“What I need is somebody who’s wearing their glasses,” she pipes, “I can’t tell what size these are. The box says size 10, but it says something different inside the shoes.” She has two size ten boxes on the counter and was trying to see which was which.
“No, these are tens.”
“They are?”
“Yes, the tags inside also show the UK, European and Japanese size equivalents; I can see how that might seem confusing.”
“Okay, so that’s the size I need. Alright! So, I’ll take these and be on my way.” She grabs a piece of paper off the counter and one of the boxes.
“Okay,” I grab one of the size tens and walk around to the other side of the counter to ring in her sale… only to watch as this woman breezes towards the front door with the other pair of tens and exits towards her car. My supervisor and another associate are standing right behind me, and I swing around to look at them confused asking, “Wait… did that just happen?”
“What?” My supervisor asks.
“That woman just walked out the door with those slippers.”
“She came in with a pair of size nines. I think she was making an even exchange.”
“BUT SHE DIDN’T DO AN EXCHANGE… She just WALKED OUT THE DOOR! I think she grabbed a receipt off the counter, but I have no idea what’s going on here. I just clocked in and thought she was going to buy a pair. This is not how I want to start my day. I’m so confused.”
“Just do the exchange. Exchange the nines for a pair of tens.”
“But I don’t know who that lady is.”
“She’s shopped here before. I’ve seen her in here before.”
“Well, that still doesn’t help me. Sure I’ll do the exchange so our counts are right… hopefully they’re right. But SERIOUSLY… WHO does that? Just comes in with one thing and thinks it’s okay to just take something new and call it an exchange? That’s not how these things work.”
