#philips
[Image Descriptions: A tweet from Alice Wong saying: “The delights of being disabled: I found out the BiPap machine I use at night and day (both models) are RECALLED (US only). Due to disintegrating foam inside!! That people…who need respiratory support…are breathing in.” A retweet from Erik Ekins (QueerlyAutistic) saying: “The fact that people are finding this out through Twitter, about the machines that literally help/enable them to breathe.”]
SIGNAL BOOST for anyone who needs to see this:
Here’s a link to the recall page:
Current as of June 14, 2021. Tweets are from June 15 and June 16, this reblog is on the 18th.
Also, the tweet says “recalled (U.S. Only)” but the article says “recall notification (U.S. only) / field safety notice (International Markets)”, so I’m guessing it’s not that only machines sold in the U.S. have this problem, just that the terminology of the required warning varies country to country. This is probably worth looking at even if you’re outside the U.S.
Called my CPAP distributor/service on June 14, 2021, upon hearing about this.
They were not informed of the recall in advance of the press release. The poor woman who answered the phone was frantic. They were swamped with calls and nobody could tell her what to say.
As of my second call (Wednesday 16th) they still claimed to have no way to know which devices/patients were affected. They were supposedly “hoping” to have a sort of what-to-do email out to customers/patients by Friday 18th. They didn’t.
(The link above lets you register your device and provide contact info, but then sadly informs you that Philips don’t know nothin’ ’bout nothin’ and they’ll get back to you approximately the 12th of Never.)
But seriously, if you have a CPAP/BiPAP/etc. from Philips, don’t assume you will get a card in the mail. Don’t assume the company that sells, rents, maintains, or keeps you in parts for your durable medical equipment EVEN KNOWS THIS IS HAPPENING, let alone intends to contact you directly.
As it goes in America: you have to fight the corporations for your own lives.
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