#i hate customers
Just talked to a lady who got pissed off at me because
- She was having problems finding a dentist in her area, which I can understand why she would be pissed off. But she shouldn’t be taking it out on me. It’s not my fault, I’m just trying to do my job.
- She was having a problem figuring out how to look up dentists on our website (which was also apparently my fault)
- Got mad when I asked her to repeat her cell phone number so I could add it to her account, and then got even more mad when I said “Please note standard and data messaging rates may apply” (I have to say that legally) because she didn’t want to pay
So that’s how my day is going so far, and it’s still only 10:00
There’s a regular customer that is like this, and every time he opens his mouth, I swear I wanna punch him in the dick.
This dude literally defended one of my old coworkers who was fired for sexual harassment towards a minor, and tried to hit on me after thinking I was a minor (I’m not, but it’s still gross) IN THE SAME FUCKING CONVERSATION.
He is the worst.
Me: Ok so I’m going to place you on a quick 2-3 minute hold so I can make the change, and it’s going to be a silent hold (basically I’m muting myself just to minimize dead air) so I’m still able to hear you, so if you have any questions, feel free to ask.
Person on phone: Ok thank you. *hangs up*
Looking for an oral surgeon
Me: So I found an oral surgeon but it’s about 39 miles away is that OK?
Lady on the phone: Oh no, that’s too far.
Me: I understand ma'am but that’s the next closest one that’s not ‘Oral Surgeon You Said Was Completely Booked Out.’ What I can do is I can find you a General Dentist, because they can also do things like pull teeth, and we can go from there.
Lady on the phone: Well I went to 'Undisclosed General Dentist’ and they told me I need to see an oral surgeon.
Me: Ma'am I understand, but this is the NEXT CLOSEST oral surgeon I can find.
Lady on the phone: Well are there any in 'City I Live In?’
Me:
Despite popular belief, repeatedly telling me that you need to find an oral surgeon will not magically make more oral surgeons appear. I’m sorry I can’t find anything closer, I know this is something that you need to get done, and I understand that you’re probably in a lot of pain. But you need to understand that there is only SO MUCH I CAN DO. I am not medicaid. I do not determine which facilities will take medicaid. I do not determine the number of oral surgeons in your area. I am just the bottom of the barrel, lowest on the pecking order fucking call center employee trying to help you stumble through this fucked up system as best as I can, and getting mad at ME isn’t going to make ANY of this easier.
Person calling looking for an orthodontist
Me: So you would like me to send you a list of dentists through the mail, correct?
Lady on the phone: Well ACKCHUALLY I need a list of ORTHODONTISTS, if that makes a difference.
Me: …yes…I know…
Like, I know you’re looking for an orthodontist. I understood you the first time. I’m just using the word dentist as a broad term because these are all people who work on your FUCKING TEETH.
I’ve had this happen before with people looking for an oral surgeon, like who cares about the technicality???
