#retail hell
Similar to last week’s strip, I generally don’t like doing jokes that reference something, because it requires prior knowledge of the subject to understand fully. So if you’re unfamiliar with the subject, the joke may not be as funny.
On the other hand, I’m of the opinion that if you have an idea you think is good, you should do it anyway because you think it’s good. You shouldn’t keep good ideas bottled inside because, as a friend of mine once said, “that’s how you get the cancer.”
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Reality is shifting. You don’t know what is true and what is just in your head. This is where the real eternal darkness is.
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I can’t fix your drink if you don’t tell me what’s wrong with it. And since no one can ever tell me what’s wrong with it, there’s no other conclusion I can draw that this.
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Continued from last week. This is my feeling on customer policy in a nutshell. I’d wager money that I we were to refuse customer’s demands, they would still come back the next day and order the same drink, and be a hell of a lot more decent about it.
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I’m not sure if I’ve said this before, but it can get depressing how much of this comic I don’t make up.
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Happy Merry! I’ll be away this week, so please enjoy this strip made by a follower of my comic’s Facebook page!
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This was actually a pretty important event for me. When she finally left I was fuming to myself like every barista does after an encounter with an irate customer, thinking about all the pent-up frustration this job give me, when I was struck with this brainwave: let it out in a comic. The next day created this blog and drew the very first strip.
But seriously, fuck you if you get extra caramel. It barely adds any flavor to the drink.
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See, I didn’t know that “nonfat” was code for “heat up the milk.” I assumed “nonfat” meant “nonfat.” Silly me.
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Cheers to yet another day of the system being down and being yelled at by customers despite the countless announcements over the PA, the signage on the front doors and every single checkout, etc.
We cannot control this. It is not the store’s fault. The issue is with Chase bank that is in charge of the card processing. We are not the only place with this issue.
Customer: This gift card isn’t activated. I want my money back.
Me at the service desk: Your card is activated. This is your activation slip you just handed me. The numbers on the back of your card even match up to this slip.
Customer: I bought two of them. This one doesn’t work. The server tried it. Her manager tried it. The restaurant owner tried it. I want my money back.
Me: Unless it specifically states on your receipt that the card failed to activate on our end, which it doesn’t, I am unable to refund you. That’s our policy. You even gave me the activation slip. There should be money on this card if you haven’t used it.
Customer: I’m getting my money back. I want a manager.
Manager is confused because we have the activation slip, receipts, etc. but is also not the customer service manager so tells me to refund it anyway.
I just can’t with this job anymore.
Me: finally convinces myself to tell my manager that I don’t want to be scheduled for certain shifts in certain areas, that it’s something I never really wanted and that I’m unhappy working there and it’s something she forced me into. After a year, I’m done. I want no more.
Next schedule: has nothing but those shifts, closing
Thank you for the reminder that I’m just another number and don’t actually matter to you.
Things Customers Yelled at Me for Today:
- “I’m being carded for Mucinex? That’s fucking stupid. Maybe they should stop making meth out of it.”
- “BRING BACK THE BELTS! (Self checkouts) You’re making me scan my own things, you can give me the belt. Are they doing that? What do you mean you don’t know?! Doesn’t corporate tell you anything?!”
Corporate indeed does not tell me shit, ma’am… nor are they going to replace the new machines they just had installed with the old ones again just to please you.
- “$1.99? These used to be $1! I’m going to shop somewhere else!”
- “The gas prices are too high. Uncle Joe isn’t doing anything good for us.”
- “The music in here is too loud!”
- “There’s a comedian on Comedy Central. He said he comes here (to the self checkouts) to sit and watch people steal!”
Wow, lady. You’re so funny.
Don’t yell at me because you “thought” something was on sale when there is literally nothing indicating that to be true.
You made the mistake, not me. Not whoever rang you up.
But if you do your job then congrats because you’re 5 people now.
The position I was supposed to be trained for one year ago but never was is posted on a wall in our break room with a part time opening.
Part of me is bitter because I watched them train others after they told me that I would be trained. One of them transferred departments, one of them should have never been trained in the first place (but quit anyway so it’s fine).
Another part of me doesn’t care because I know I don’t need the extra stress nor do I want to be stuck working late occasionally.
I guess I just hate that it took me all this time to convince myself that it’d be something that I’d like to do and I’d be good at, that it was something other coworkers wanted me to do and thought I’d be good at… and nothing came of it. Now I just feel hopeless, worthless, and I don’t know if I can ever convince myself to feel excited or want to do this again.
Do you ever go to break and think about not coming back from it?
That’s me right now.
