#food service

Working in any kind of customer service is such a trip because as much as they won’t admit it, customers tend to view us as inanimate objects. It’s not their fault, we provide a service and our interactions are usually quite short and to the point, then they go about their day. It’s impersonal, and it’s easy to disregard the person scanning your groceries. But when you break the NPC energy they don’t know how to act.

Yesterday a girl set down her food and said to her friend ‘god I’m so basic’. I don’t even remember what she was buying, but I went 'basic isn’t a bad thing if it’s delicious.’ and they both looked at me and one went 'oh God he heard me’ and like?? Yeah?? You’re literally standing right in front of me??? Hello??

If you take a stroll between downtown restaurants, suburban strip-malls, food courts, you can clearly see the trend of the last decades of burgers, fries, chicken wings, beer. They are everywhere and have been everywhere between local menus and the frozen food section of our grocery store.

Now food franchises like Buffalo Wild Wings, TGI Fridays, Applebee’s, are reporting declines in sales and restaurants closures according to this Business Insiderarticle, where millennials are once again blamed for this food crisis and bad financial news.

Let’s take a step back and analyze the situation by identifying these restaurant names. For the past thirty plus years this kind of chain business, which spawned throughout North America, has been serving one type of menu: burgers, fries, chicken wings, beer. It has become a staple of limited food choices for this bracket of casual food joints.

Whether the burger is on a sesame bun or the wings are super hot it has made little difference and the fad of new opened places did not last long. People have become tired of the same rehashed plates, interior designs, atmospheres, menu offers, while at the same time price convenience has diminished along with food quality.

The sum of all these elements has generated the poor customer experience people have gone through in recent years. Internet has broaden up the food views of millions of people between US and Canada, and so the appetite to try new dishes. Also the recent rise in gourmet food sparked the interest of more genuine alternatives many are willing to pay more than the average combo meal at the same old joint.

Customers don’t want to give up burgers, fries, and wings yet; however, as of 2017 who isn’t selling these foods? From cheap and fast places like McDonald’sandBurger King, to more refined places like Five GuysandBurger Priest, and from Hooters to any sport bar out there that is serving wings and pints of beer at any given night of the week.

Trends do change and we are amidst many of them in terms of food and retail choices. Yes, millennials are part of the equation but it’s not only them who are responsible for this shift in the restaurant industry. Families are an essential part of this business too and started making more conscious eating choices, since prices aren’t that convenient anymore at these casual eateries, they decided to spend the same cash elsewhere.

Alternatives likeChipotleandPanera Bread have given better meal alternatives by bringing new flavors and healthier choices than regular frying pits. Now this has brought an interesting challenge to the restaurant industry by testing the status-quo of the fast-food standards due to this change in consumer behavior.

We also have to mention how the food service is affecting the landscape in terms of distribution.UberEats, Foodora, JustEat, have swarmed cities giving more alternatives to the usual delivery food at your door. Now you can order your favorite Indian or Afghani dish without having to take everybody to the restaurant, but comfortably sitting at home through the quick use of an app.

At this stage millennials are an influential portion of the revenues for the food business, in fact this young generation prefers to spend more for higher ingredient qualities of meals while enjoying better experiences.

Gourmet restaurants have given a serious shift in eating option by emphasizing better dish preparation and variation. Vegetarians, vegans, celiacs, do represent a large customer base that does not conform to the selection of drive-through or casual restaurants choices.

So, it’s correct to say that chain restaurants are loosing sales and shutting down not really because of millennials, but for their lack of diversification in menu options, food quality, repetitive flavors, high prices. Not only retail brand names have been affected in recent times, but now also famous name in the food business.

The second decade of 2000s has proven to be a hard challenge for many businesses including well-established names. Consumer behavior has shifted path from a mainstream choice to a more indie approach of eateries. Social platforms like TripAdvisor, Yelp, Facebook, Twitter, carry out the democratic voice of customers with their opinions and reviews of restaurants, but also helping carrying the message of less-known restaurant names towards fame.

Food trends have changed quite a bit in the last years where small independent eateries have brought up fresher and newer alternatives, competing versus established names. Also, new delivery methods have contributed to increase the range of service and approaching new customers.

If the restaurant chain business want to halt their sales slumps and location closure they ought to modernize now, they cannot wait entering 2020 without a solid plan for better food choice and eating experiences. This must happen by giving up old habits and reinventing their practices by catering towards different customers with brand new strategies.

I’m like

I’m like

The rest of us are like

I’m like

Expectation:

Reality:

I’m like

I’m like

When I complain to the manager and they rearrange the entire schedule so I can have the hours I want

The best adhd work experience I’ve had is when other coworker adhd-ers have seen me struggle with a certain facet of the food service experience, and then they jumped right in because their adhd happened to make them great at that bit of the job. And then later I figured out I was great at a facet they weren’t great at.

Like shit, adhd makes me feel like a turtle on its back most of the time, but working with other people with adhd made me realize we all have our strengths and they pay off eventually.

Sorry, but if a customer is being mean, just plain mean, has a history of being mean and foul and evil, I’m going to gaslight them.

“I’m sorry you feel that way,” I told Clark as he lambasted me for my service. I turned to get his coffee.

“I don’t feel anything,” Clark snarked at my back.

“Oh, it seems like you’re having a lot of unhappy feelings.” I smiled at Clark as I handed him his coffee. “I hope you have a better experience next time!”

“You make it so difficult every time,” Clark said.

“Maybe I won’t next time,” I said. “Do you need your receipt?”

“I’m calling the district manager,” Clark snarled.

“Oh then you’ll definitely want your receipt,” I said, still smiling. “It has my name on it.”

Clark snatched up his coffee and bustled out of the building.

I’m going to find Clark one day. I’m going to find him in the wild and ask him if he’s having a better day yet.

I’ve worked in food service industry for like one week, and we’ve already:

• Had power outage that made us have to shut down the entire restaurant.

• Saw an accident down the road on the same day, that occurred at the same time, yet was unrelated to the outage.

• Found out two people who work there are my cousins.

• Found out that said cousins are related to my adopted siblings, and therefore, I am related to my adopted siblings. Biologically.

• Had a man die across the street.

• Gotten free food (during training only, it’s over now– tragic.)

To name a few events. This is not everything, nor is it including the typical events. Such as having full sports teams eat with us every few days, dealing with the Karens, and managing the strange people who feel like they have the right to directly invade your space and/or up make very distributing comments.

And man, the shit you hear over the phone, or when walking past tables, it’s insane.

tiktoksthataregood-ish:

Me rn after learning that the dining supervisor is quitting in three months. And there two coworkers I hope don’t get it cuz otherwise my job security is over. And I wanna take the job but idk if I’m qualified enough…. I like this job. I get paid 12 an hour to be a lead server but I’m afraid once whoever learns how much I make and shit I’m done for. And they’ll purposely mess my schedualing up. Thats how vile some of my coworkers are and I know it. I’m a nervous wreck…